About Us
For a clear shopping experience, The Ordinary provides skincare products, including facial cleansers, targeted facial serums and solutions, hydrating and moisturizing care, exfoliating care, eye-area care, and facial oils to customers in the United States. Our goal is a clear, dependable shopping experience with straightforward product information and support.
Our Service Commitments
- To keep product guidance practical, free standard shipping on every U.S. order and tracking after shipment.
- For responsible product use, Clear processing, delivery, return, exchange, and payment information.
- As part of our customer-care standard, Responsive customer care during the service hours stated below.
- For an informed store experience, Product specifications, care guidance, and safety information based on the applicable product listing.
Policies and Support
To connect products with their stated uses, Please review our published policies before ordering. Contact us whenever you need help understanding a product listing or an order.
Merchant and Customer Care Information
For customer reference, Store name: The Ordinary
For customers exploring the catalog, Contact email: Support@Theorrsdenry.shop
Within our skincare assortment, Phone: (414) 528-7665
To support informed product selection, Physical and return address: 48 Beacon St, Chestnut Hill, MA 02467, US
Across the current product range, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).