Contact Us

To route the request correctly, contact our customer care team for order, shipping, return, exchange, payment, product-information, or privacy questions.

Customer Care Hours

For a clear service request, Customer care is available Monday to Friday, 9:00 AM–5:00 PM in the store timezone (America/Chicago). Messages received outside these hours are handled during the next service period.

Order Requests

As part of our support standard, Include the order number and a concise description of the request, but do not send full card details. You may request cancellation before shipment; after shipment, the Refund Policy applies.

Merchant and Customer Care Information

For customer reference, Store name: The Ordinary

Under the applicable store policy, Contact email: Support@Theorrsdenry.shop

To support a timely response, Phone: (414) 528-7665

Within our stated service hours, Physical and return address: 48 Beacon St, Chestnut Hill, MA 02467, US

For customer-care requests, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).