Shipping Policy

Under the stated fulfillment timeline, we ship only to valid addresses in the United States. Free standard shipping is provided on every U.S. order with no minimum purchase.

Cancellations, Returns, and Taxes

For customer reference, an order may be cancelled before shipment. After shipment, returns and exchanges follow our Refund Policy. To keep delivery expectations clear, Taxes are collected as required by applicable law.

Estimated Transit Time

To explain the shipping process, after the carrier receives the parcel, standard transit normally takes 4–6 business days. Carrier, weather, peak-volume, and address issues can affect estimates.

Tracking

Within the customer-care standard, a tracking number is provided for every order after shipment. Tracking may take a short time to become active in the carrier system.

Order Processing

As part of our U.S. delivery service, orders are processed in 1–2 business days, Monday through Friday, excluding U.S. public holidays.

Address Accuracy and Delivery Issues

For U.S. order fulfillment, customers should provide a complete U.S. delivery address. Contact us promptly about a damaged parcel, an incorrect item, or a tracking status that indicates a delivery problem.

Merchant and Customer Care Information

For consistent shipment handling, Store name: The Ordinary

For order and tracking support, Contact email: Support@Theorrsdenry.shop

Under this Shipping Policy, Phone: (414) 528-7665

To clarify the delivery standard, Physical and return address: 48 Beacon St, Chestnut Hill, MA 02467, US

Within our shipping process, Customer care hours: Monday to Friday, 9:00 AM–5:00 PM (America/Chicago).